TERMS OF SERVICE
Doodie Calls, LLC
Effective Date: 11/01/2024 | Last Updated: 10/19/2026
Doodie Calls, LLC
Effective Date: 11/01/2024
Last Updated: 10/19/2026
1. Agreement to These Terms
These Terms of Service (the “Terms”) are a legal agreement between you and Doodie Calls, LLC (“Doodie Calls,” “we,” “us,” or “our”). They govern (a) your use of our website at https://doodie-calls.com (the “Site”), and (b) all portable sanitation equipment rentals and related services we provide (the “Services”).
By using the Site, submitting a quote request, signing a proposal, placing an order, accepting delivery of equipment, or paying for Services, you agree to these Terms. If you do not agree, please do not use the Site or Services. If you are accepting these Terms on behalf of a company or other organization, you confirm that you have authority to bind that organization, and “you” and “Customer” refer to that organization.
These Terms are incorporated into every proposal, quote, and invoice we issue. If a signed proposal contains terms that conflict with these Terms, the signed proposal controls for that order only.
2. Definitions
- “Customer” means the person or organization named on a proposal, quote, order, or invoice.
- “Equipment” means portable restrooms, handwashing stations, sinks, trailers, tanks, and any other units or accessories we rent or deliver to you.
- “Proposal” means any written proposal, quote, order confirmation, or rental agreement issued by Doodie Calls and accepted by Customer.
- “Rental Period” means the time from delivery of the Equipment until it is picked up by Doodie Calls.
- “Billing Cycle” means a 28-day period, as described in Section 11.
PART A - USE OF OUR WEBSITE
3. Use of the Site
- Use the Site in any way that violates any applicable law or regulation.
- Submit false, misleading, or fraudulent information, or impersonate any person or business.
- Attempt to gain unauthorized access to the Site, its servers, or any connected systems, or interfere with the Site’s operation.
- Upload or transmit viruses, malware, or other harmful code.
- Use bots, scrapers, or other automated means to access or collect data from the Site without our written permission.
- Send spam or unsolicited messages through our forms.
4. Quote Requests and Online Forms
Submitting a contact or quote request form through the Site does not create a binding order. A rental is confirmed only when we issue a Proposal or order confirmation and you accept it. You agree that the information you submit is accurate and complete, and that we may contact you by phone, email, or text message to respond to your request.
Prices, product descriptions, availability, and service areas shown on the Site are for general information and may change without notice. Pricing is not final until confirmed in a Proposal.
5. Intellectual Property
The Site and its content (including text, graphics, photos, logos, the Doodie Calls name, and the tagline “When Doodie Calls, we answer.”) are owned by or licensed to Doodie Calls and are protected by trademark, copyright, and other laws. You may view and print Site content for your personal or internal business use. You may not copy, modify, distribute, or use our trademarks or content for any commercial purpose without our prior written permission.
6. Third-Party Links and Content
The Site may contain links to, or embedded content from, third-party websites and services. We do not control and are not responsible for their content, policies, or practices. Your use of third-party sites is at your own risk and subject to their terms.
7. Website Disclaimer
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses, or that information on the Site is complete or current.
8. Privacy and Communications
Our collection and use of personal information is described in our Privacy Policy. Text messages are governed by our SMS Privacy Policy. By providing your contact information, you agree that we may contact you by phone, email, or text message about your inquiries, orders, and Services. You can opt out of text messages at any time by replying STOP.
PART B - EQUIPMENT RENTAL AND SERVICES
9. New Customer Requirements
- A completed credit card authorization form; and
- A valid business license number (for business customers).
10. Orders, Scheduling, and Lead Times
Orders for next-day delivery must be submitted by 3:00 p.m. Eastern Time on the business day before the requested delivery date. Orders received after that time are subject to a 48-hour lead time.
Delivery and service dates are scheduled in good faith. We are not liable for delays caused by weather, site conditions, road closures, lack of site access, or other circumstances outside our reasonable control (see Section 18).
11. Pricing, Billing, and Taxes
- Delivery and pickup included: Unless otherwise stated in the Proposal, quoted prices include delivery and pickup of all Equipment.
- 28-day billing cycle: Monthly rental rates are based on a 28-day Billing Cycle. A new Billing Cycle begins automatically on day 29 of each cycle while Equipment remains on site.
- No proration: Once a rental enters a new Billing Cycle, the full cycle charge applies. Invoices are not prorated for partial cycles, even if Equipment is picked up before the cycle ends.
- Sales tax: Quoted prices do not include sales tax. Applicable taxes will be added to your invoice.
- Fees and surcharges: Quoted prices do not include applicable fees and surcharges, which may include a fuel surcharge and an Environmental, Energy & Compliance (EEC) fee. Fees vary by location and are listed on our Fee Disclosures page. Fees are charged by Doodie Calls to recover operating costs. They are not taxes and are not mandated by or paid to any government agency. We may add or adjust fees with advance notice, which may be given by email, invoice message, or an update to the Fee Disclosures page. Fees apply to all orders, including existing orders, on invoices dated on or after their effective date, and appear as separate line items on your invoice. Fees do not apply to orders at excluded site types listed on the Fee Disclosures page.
- Tax-exempt customers: To be treated as tax-exempt, you must email a valid tax exemption certificate and a completed W-9 to [email protected] before invoicing. Tax will be charged until valid documentation is received.
12. Payment
Payment is due as indicated in your signed Proposal. By providing a credit card authorization, you authorize Doodie Calls to charge the card on file for rental charges, service fees, fuel surcharges, EEC fees and other fees described in Section 11, cancellation fees, damage or loss charges, and applicable taxes.
13. Cancellation Policy
To cancel an order without charge, you must notify our scheduling team by email at [email protected] at least 48 hours before the scheduled delivery time.
Cancellations made within 48 hours of scheduled delivery are subject to a cancellation charge of $100.00 or 50% of the invoice total regardless of the reason for the cancellation.
14. Customer Responsibilities and Site Access
- Providing a safe, level, and accessible location for delivery, servicing, and pickup of Equipment.
- Ensuring our service vehicles and personnel have clear access to the Equipment on scheduled service days.
- Using Equipment only for its intended purpose and not moving, relocating, or tampering with Equipment without our approval.
- Not placing hazardous materials, chemicals, trash, or other prohibited items in the Equipment.
- Obtaining any permits or permissions required for placement of the Equipment on the site.
15. Ownership of Equipment
All Equipment remains the sole property of Doodie Calls at all times. Customer has no ownership interest in the Equipment and may not sell, sublease, lend, or encumber it.
16. Damage, Loss, and Theft
- Repairs: The cost of repairs will be paid by Customer, whether repairs are performed by Doodie Calls or, at our option, by a third party.
- Replacement: Equipment that is lost, stolen, or damaged beyond repair will be charged at its replacement cost.
- Determination: Customer agrees to accept Doodie Calls’ reasonable determination of whether damaged Equipment can be repaired.
Rental Protection Plan
Customers may choose to opt in to our Rental Protection Plan (RPP). If you opt in and a loss or damage event is covered under the RPP terms, Doodie Calls will waive your responsibility for that loss or damage.
17. Assumption of Risk
Customer assumes all risk associated with the possession and use of the Equipment during the Rental Period. Customer’s indemnification obligations are described in Section 19.
18. Weather, Emergencies, and Events Beyond Our Control
Doodie Calls is not responsible for delays or failure to perform caused by events beyond our reasonable control, including severe weather, hurricanes, floods, natural disasters, fire, government orders, road closures, labor shortages, or equipment or vehicle breakdowns. During storms or emergencies, we may reschedule deliveries, services, or pickups to protect our personnel and Equipment.
PART C - GENERAL TERMS
19. Indemnification
You agree to indemnify, defend, and hold harmless Doodie Calls, LLC and its owners, employees, and agents from and against any claims, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of (a) your use or misuse of the Site, (b) your violation of these Terms, or (c) property damage or personal injury caused by the Equipment during the Rental Period or arising out of Doodie Calls’ non-negligent acts.
20. Limitation of Liability
To the fullest extent permitted by law, Doodie Calls will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, arising out of or related to the Site, the Services, or the Equipment. Our total liability for any claim will not exceed the amount you paid for the Services giving rise to the claim, or $100 if the claim relates only to use of the Site.
21. Changes to These Terms
We may update these Terms from time to time by posting a revised version on the Site and updating the “Last Updated” date. Your continued use of the Site after changes are posted means you accept the updated Terms. For rentals, the version in effect on the date of your order applies to that order, except that fees and surcharges described in Section 11 may be added or adjusted for existing orders with advance notice, effective on invoices dated on or after the date stated in the notice.
22. General Provisions
- Entire agreement: These Terms, together with any signed Proposal and the policies referenced here, form the entire agreement between you and Doodie Calls.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
- No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
- Assignment: You may not assign your rights or obligations under these Terms without our written consent.
23. Contact Us
Questions about these Terms may be directed to:
Doodie Calls, LLC
400 Carillion Pkwy Ste 225
St Petersburg, FL 33716
General inquiries: [email protected]
Scheduling and cancellations: [email protected]
Billing and tax exemptions: [email protected]
